5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in mind of exactly what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that almost all security guard companies are capable of supplying the service that property managers want, but also often do not due to a lack of continuing excellent management procedures.
Security guard companies are unlike any seller a property manager usually hires. If you hire a painter, you are able to see whether they do their jobs by taking a look at the walls. However, when you hire a security guard company, how often can you determine if the guard company is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently tracking and supervising your defenses. In the majority of cases they likely are, but it is crucial to employ a method of verification and quality management to ensure that problems connected with the deficiency of doing these jobs don’t begin to happen.
In this article we’ll discuss five (5) simple actions to enhancing your security guard service and achieving everything you imagine as your ideal gate house security guard.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is among these states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security provider and ask yourself does it seem adequate.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent way to display if the guard is a good fit for your property is to perform a short”interview” to get a feel for the guard and to describe your expectations. This initial dialogue will tell you a good deal about what to expect from this guard and it gives you an opportunity to request another guard if you feel it is essential.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces every guard to the company itself, in many circumstances the shield’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your website specific training looks like:
• Can it happen at your premises?
• Just how long is each new officer educated?
• Just how long can the security firm double bank?
• How thoroughly are your article requests explained?
Determine the response to every one of the questions and make certain they match what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your website specific training to get an understanding of what goes into preparing a guard to operate in your premises.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard service. When security companies provide poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their duties. When the guards are not being supervised, they begin to feel their work isn’t important and they begin to see themselves as not as a part of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the normal security firm field supervisor spot checks, the 2 methods of remote oversight that prove most effective are: Officer Check-Ins
In case your guards must make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they’re in your premises. These monitoring systems allow the security guard company to monitor the time and log the action of the guards while they’re making rounds to several areas in your premises. Many Officer Tour Tracking Systems can create reports which empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the security guard provider provides a way of making certain each guard is safe and alert. By having guards check-in frequently together with the security guard company, at least every 30 minutes, guards believe their security is important and being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is happening with your security while you are not there. During these inspections, make sure that you ask your security guards questions about their responsibilities and duties to ensure they understand their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security consultant be confident the consultant isn’t actually a security guard company. If that’s the case, your audit is sure to develop problems with your existing security guard company.